Your privacy matters to us. This Privacy Policy explains what personal information Legacy Restoration WI collects, how we use it, and the choices you have regarding your data. By using our services or website, you agree to the practices described in this policy.
Section 01
Overview
Legacy Restoration WI ("Company," "we," "us," or "our") is a property restoration contractor based in Wisconsin. We are committed to protecting the personal information of our clients, website visitors, and anyone else who interacts with us in the course of our business.
This Privacy Policy applies to information collected through our website, over the phone, in person, via email or text message, and through any other means in connection with our services.
This policy should be read alongside our Terms & Conditions, which govern your use of our services.
Section 02
Information We Collect
We collect information in two ways: directly from you, and automatically through your use of our website.
Information you provide directly:
- Name, mailing address, and property address
- Phone number and email address
- Insurance policy details and claim information
- Payment information (processed securely through third-party payment providers)
- Photos, videos, or documentation of property damage you share with us
- Communications you send us via phone, email, text, or contact forms
Information collected automatically:
- IP address and browser type
- Pages visited on our website and time spent on each page
- Referring website or search terms used to find us
- Device type and operating system
We do not collect sensitive personal information such as Social Security numbers, government-issued ID numbers, or financial account credentials.
Section 03
How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: Scheduling inspections, preparing estimates, completing restoration work, and managing your project from start to finish
- Communication: Sending project updates, appointment reminders, invoices, and responding to your questions
- Insurance coordination: Providing documentation, photos, and scope reports to support your insurance claim
- Payment processing: Billing for services rendered and processing transactions securely
- Legal compliance: Maintaining records as required by Wisconsin law and responding to lawful requests from government authorities
- Business improvement: Understanding how clients find and use our services so we can improve them
- Marketing: Sending occasional service updates or offers — only with your consent and with an easy way to opt out
We do not use your personal information for automated decision-making or profiling.
Section 05
Insurance Claims & Third Parties
Many of our projects involve property insurance claims. In these cases, we work closely with your insurance carrier and, where applicable, third-party adjusters or inspection firms. To facilitate your claim, we may share:
- Scope of damage reports and project estimates
- Before-and-after photographs
- Moisture readings, drying logs, and other technical documentation
- Invoices and completion certificates
We share only what is necessary to support your claim. Your insurance carrier's use of this information is governed by their own privacy policy, which we encourage you to review.
We will never share your information with an insurance carrier for purposes other than your active claim without your explicit written consent.
Section 06
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable Wisconsin law. In general:
- Project records, contracts, and invoices are retained for a minimum of 7 years following project completion
- Photos and damage documentation are retained for the duration of any applicable warranty period and thereafter as required by law
- Communications (email, text) related to a project are retained for 3 years
- Marketing opt-out records are retained indefinitely to honor your preferences
When personal information is no longer needed, we securely delete or anonymize it.
Section 07
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include:
- Secure, password-protected systems for storing client records
- Limited access to personal information on a need-to-know basis among our staff
- Use of reputable, secure third-party platforms for payment processing and communications
- Regular review of our data handling practices
No method of electronic storage or transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
Section 08
Communications & Marketing
By providing your phone number or email address, you consent to receiving communications from Legacy Restoration WI related to your project, including appointment confirmations, project updates, invoices, and follow-up messages.
From time to time, we may also send you information about our services, seasonal tips, or promotional offers. You can opt out of marketing communications at any time by:
- Replying STOP to any text message
- Clicking the unsubscribe link in any marketing email
- Contacting us directly at the information provided in Section 13
Opting out of marketing messages will not affect transactional communications related to an active project.
Section 09
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to our legal retention obligations
- Restriction: Ask us to limit how we use your information in certain circumstances
- Objection: Object to our use of your information for marketing purposes
To exercise any of these rights, please contact us in writing using the information in Section 13. We will respond within 30 days. We may need to verify your identity before fulfilling your request.
We will not discriminate against you for exercising your privacy rights.
Section 11
Minors
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
Section 12
Changes to This Policy
Legacy Restoration WI reserves the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
For significant changes that affect how we use your personal information, we will make reasonable efforts to notify you directly — such as by email or a notice on our website — prior to the change taking effect.
Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
Section 13
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
- Company: Legacy Restoration WI
- State of Operation: Wisconsin, USA
- Website: legacyrestorationwi.com
- Email: info@legacyrestorationwi.com
For privacy-related requests, please include your name, contact information, and a description of your request. We will respond within 30 days.